State Farm® Insurance Agent Alison Fourtner
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What our customers say about us...
keenofqueens
September 5, 2024
4
out of
5
rating by keenofqueens
"I spoke with Mary today about my policy change, her attitude was positive which made for a pleasant experience. She educated me and set expectations regarding increases to my auto and home insurance. Although it was the last thing I wanted to hear, her personality lessened the blow a little. Thank you Mary, I appreciate your help!"
We responded:
"Mary's positive attitude and helpfulness are truly appreciated. I'm glad she could make the experience more pleasant for you, even when discussing increases to your auto and home insurance. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for your feedback! - Alison Fourtner - State Farm Insurance Agent, Dallas, TX"
Ashley Aguilar
August 30, 2024
5
out of
5
rating by Ashley Aguilar
"I had a great experience signing up with State Farm thanks to Samantha! She was on top of things during the whole process and explained everything in great detail."
We responded:
"Thank you, Ashley, for sharing your positive experience! I'm happy Samantha could assist you so effectively and provide detailed explanations throughout the process. If you have any further questions or need assistance in the future, feel free to reach out. - Alison Fourtner - State Farm Insurance Agent, Dallas, TX"
Lauren Grubbs
August 21, 2024
5
out of
5
rating by Lauren Grubbs
"Samantha was SO helpful! She walked me through everything and was able to save me hundreds of dollars! Highly recommend"
We responded:
"Lauren, thank you for your wonderful review! I'm happy to hear that Samantha was able to assist you and save you money. We appreciate your recommendation and are here for any future needs. - Alison Fourtner - State Farm Insurance Agent, Dallas, TX"
James L
July 23, 2024
1
out of
5
rating by James L
"I'd like to start out by saying that I was a State Farm customer for 30 years, up until this past experience. I'm a really loyal person; once I find a brand that I think suits my needs, I stick with them. This goes for clothing, shoes, airlines, insurance. At this point in time, I could not be any more disgusted with the business practices utilized by Alison Fourtner State Farm. This agency erroneously claimed that I was at fault for being rear ended on the freeway due to a slow down. This wasn't a slam on my brakes situation, this was a slow down, and I was hit, causing minor damage, due to negligence of the driver behind me. This was coded as 51% or greater driver error, and I paid a penalty for YEARS. I recently had a situation where my vehicle was totaled, and the insurance company decided to drop me. They listed the rear-ending as one of the reasons for me being dropped, then they offered me a concession by "allowing" me to sign up for insurance at nearly a 100% increase. I inquired as to how me getting rear ended could be a factor in me getting dropped, and the guy I spoke with seemed very confused/concerned. He said I should never have been at fault, and that they must have coded the accident wrong. Long story short, State Farm admits they made a mistake, still dropped me from their policy, has come up with a dollar amount that they over charged me, refuses to show me how they came up with that amount, and has failed to provide me with a check for OVER FOUR MONTHS! Every time I call, they give me the run around, saying underwriting is still reviewing the case , and they have no estimation of when they can get me a check. Seems quite negligent on their part, with the worst part being had I not asked the right questions, they would have never seen the error. Looks pretty criminal and ripe for a class action lawsuit to me! As for my auto insurance, I've left State Farm and signed up with Geico, who is providing the exact same coverages for less than the amount that I was being charged before the total early this year."
We responded:
"I understand your frustration and sincerely apologize about the mistake made by the claims' department. We do not handle claims within my agency, as we are not licensed adjusters, however, my office actively followed up with our claims' department to get that overturned for you and has continuously been keeping you in the loop. Unfortunately my office does not have any control on refunds or the timing of refunds because that is issued by Corporate and each agency is independently owned but my office has also followed up regularly on your behalf to try to get this expedited. Again, I apologize about any frustration this has caused you but I can assure you that my office has been doing everything within our power to get everything resolved ASAP."
emily hess
July 22, 2024
5
out of
5
rating by emily hess
"Samantha Gregg was great to work with! She explained everything thoroughly and was extremely kind. She was very on top of things and timely. I definitely recommend working with her!"
We responded:
"Emily, thanks so much for your awesome review! I'm glad to hear that Samantha was able to explain everything thoroughly and provide timely service. We appreciate your recommendation! If you need anything else, feel free to reach out anytime. Alison Fourtner - State Farm Insurance Agent, Dallas, TX"
Sonia Velazquez
July 17, 2024
5
out of
5
rating by Sonia Velazquez
"Customer service is great! Always available to answer any questions or concerns I might have."
We responded:
"Hi Sonia! Thank you so much for your wonderful review! I'm so happy to know that our customer service team has been able to assist you with all your questions and concerns. We're always here to help! If you ever need anything else, don't hesitate to reach out! - Alison Fourtner - State Farm Insurance Agent, Dallas, TX"
Vea Crenshaw
July 9, 2024
5
out of
5
rating by Vea Crenshaw
"Sara was amazing!!! She answered all of my questions patiently and effectively. Very detailed abs courteous Custer service at it's finest."
We responded:
"Thank you for your kind words, Vea! I'm glad Sara provided you with amazing, detailed, and courteous customer service. We're here for you whenever you have more questions. Alison Fourtner - State Farm Insurance Agent, Dallas, TX"
Michael Jubang
July 3, 2024
5
out of
5
rating by Michael Jubang
"I worked with Samantha Gregg who was very professional and knowledgeable. She was able to save me over $2k annually from what my previous insurance broker charged for my bundled home/auto/umbrella policy"
We responded:
"Thank you for sharing your experience, Michael! I'm glad Samantha was able to provide you with such professional and knowledgeable service, saving you money on your bundled home/auto/umbrella policy. We appreciate your kind words and are here for any future insurance needs you may have. - Alison Fourtner - State Farm Insurance Agent, Dallas, TX"
Cheryl McKnight
June 26, 2024
5
out of
5
rating by Cheryl McKnight
"Allison and Mary have provided excellent service and are always quick to answer questions, make adjustments to policies, and help us out in every way!"
We responded:
"Cheryl, I'm thrilled to hear that Mary and our team have provided excellent service, answered your questions promptly, and assisted with policy adjustments. We're grateful for your positive feedback and are pleased to have been able to help you in every way possible! Please don't hesitate to reach out if you have any more questions or need further assistance. - Alison Fourtner - State Farm Insurance Agent, Dallas, TX"
Faith Hernandez
June 21, 2024
5
out of
5
rating by Faith Hernandez
"Samantha Gregg was beyond professional. Not only did she answer my questions, she went above and beyond to make me feel as comfortable as she could with every transaction or change to the information quoted to me. She gave me the very best price available for my auto insurance with the best coverage. I will forever be grateful to her and all her hard work."
We responded:
"Faith, I am ecstatic to hear that Samantha provided you with the best price and coverage for your auto insurance! Her professionalism and dedication truly shine through in her service. We are grateful for your positive feedback and look forward to assisting you with any future insurance needs. Alison Fourtner - State Farm Insurance Agent, Dallas, TX"
Roberto Lenin
June 19, 2024
1
out of
5
rating by Roberto Lenin
"These is the worst place insurance i am a costumer ,the agents dont know your job . I called yesterday and they said you dont have insurance here , more later send a message and said you have insurance ,3 hours more later i talk with 4 agent and waited all day for the superviser and never got response ,they remove any message what they send for disscount me my ,there is not etic here . Sara said what see made 10 porcent discount and was the 3 porcent ,i gonna moved to these office ,and the costumer service is suck ,the supervicer was scriming and said dont call more ,i only asked for the disscount ,you dont pay me ,and i paid 293 dolars these not right ,the last costumer service mexican girl was rude ,poor and end the call ,i only asked for disscount ,i said the supervicer and she said i cant do anything here ,i was waiting 1 hour and dont had responce."
We responded:
"Roberto, I’m confused as to why you’ve left this review and said my office has provided bad customer service, as my office has spoken with you several times and helped you in person as well. You originally bound your policy online in April then came into my office upset on May 2nd when you met with Colton. You said the policy should’ve been assigned to my office since it was closer so the transfer request was submitted. You then called my office upset on May 6th and spoke with Esmeralda advising the name wasn’t submitted properly. She explained that we had no control over how the name was submitted since you bound online and made you aware that she would have to submit a request to underwriting, which takes several weeks before it will be processed by our underwriting department since they work the items as they are received in a queue. You have since filed a claim that our claim department handled in less than a few days. Norma and Victoria have emailed and texted you multiple times over your defensive driving certificate that we need in order to keep that discount but we have not received that documentation, nor have you responded to any of our emails or texts. Colton has reached out to you to follow up on coverage changes as well that both of you discussed when he met with you on May 2nd but he hasn’t received any communication from you either. The name change was processed a while ago (as you requested) so I’m perplexed as to why you got upset with Sara in my office today. My office manager just called you to follow-up with you and left a voicemail. Please call my office back to speak with Gary or Claire so we can resolve. Thank you, Alison Fourtner "
Chloe Mitchell
June 6, 2024
5
out of
5
rating by Chloe Mitchell
"Colton from State Farm was absolutely amazing. His customer service was outstanding. He was very thorough in every detail and helped me in my financial situation right now. His professionalism deserves an award. He was very patient and kind. Hands down one of the best experiences I’ve had speaking with a representative from State Farm!! Kuddos for this gentleman. I look forward to speaking with him again in the future."
We responded:
"Chloe, I am ecstatic to hear about your outstanding experience with Colton! His thoroughness and professionalism truly shine through in his customer service. We are pleased to have been able to assist you with your financial situation. Looking forward to serving you again in the future! Alison Fourtner - State Farm Insurance Agent, Dallas, TX"
Brandon Edwards
June 6, 2024
5
out of
5
rating by Brandon Edwards
"Mary Thomas has been extremely helpful and nice with any question or concern that I had. I really appreciate her help and everyone else at the office. Nothing but good things to say. 10/10 would recommend anyone looking for insurance to give this office a call!"
We responded:
"Brandon, thank you so much for your kind words! We're thrilled to hear that Mary has been extremely helpful and nice with all your questions and concerns. We truly appreciate your positive feedback and your recommendation. Our team strives to provide the best service possible, and it's wonderful to know we've met your expectations. If you need any further assistance, please don't hesitate to reach out. Thanks again, and have a fantastic day! - Alison Fourtner - State Farm Insurance Agent, Dallas, TX"
Andrew Claffey
May 22, 2024
5
out of
5
rating by Andrew Claffey
"I have moved many times in Dallas and they always make the process of changing coverage so easy and quick. Mary was efficient, competent and clear!"
We responded:
"Andrew, we are pleased to hear that Mary provided you with efficient, competent, and clear service during your coverage change process. Our team is grateful for your positive feedback and we're glad to have made your moves in Dallas easier. If you ever need assistance in the future, feel free to reach out to our office. Alison Fourtner - State Farm Insurance Agent, Dallas, TX"
Michael Harris
May 18, 2024
5
out of
5
rating by Michael Harris
"Outstanding service!!! I was taken care of the same day I called!!"
We responded:
"Michael, We are thrilled to have provided you with outstanding service on the same day you called! Our team is pleased to have met your insurance needs promptly. We appreciate your positive feedback and look forward to assisting you further in the future! Alison Fourtner - State Farm Insurance Agent, Dallas, TX"
Ryshena Providence
May 17, 2024
5
out of
5
rating by Ryshena Providence
"Mary Thomas provided my partner and I incredible communication, service options, and State Farm Insurance coverage/knowledge when we decided to merge our individual plans into a comprehensive one. She was available to chat on the phone when we needed her to, was incredibly patient with us, and sent follow-up emails to ensure we fully understood policy changes."
We responded:
"Ryshena, We’re pleased to hear about the exceptional communication and service you received while merging your insurance plans with us! Your satisfaction and understanding of the policy changes are our top priorities. I'm grateful for your positive feedback and look forward to assisting you further. - Alison Fourtner - State Farm Insurance Agent, Dallas, TX"
Margaret Eason
May 10, 2024
5
out of
5
rating by Margaret Eason
"I have been with State Farm with Alison Fourtner for more than 20 years. I've only had one incident about 1year ago and it was handled perfectly. I've been with this co."
We responded:
"Margaret, we are happy to hear about your long standing loyalty to State Farm! I'm thrilled to hear that we handled your incident perfectly and that you've been satisfied with our service! Thank you for entrusting your insurance needs to our office, and we're here for you whenever you need us! - Alison Fourtner, State Farm Insurance Agent, Dallas, TX"
mark feld
May 9, 2024
5
out of
5
rating by mark feld
"I've been a State Farm customer for many years (for both home and auto insurance) and always been pleased with the personalized service I've received. I just obtained insurance on a new home today and was treated wonderfully by Colton. He was courteous, friendly, patient and timely in addressing my questions and most efficient."
We responded:
"Mark, We are thrilled to hear about your positive experience with Colton! I love to hear that he provided you with courteous, friendly, and efficient service for your new home insurance. Your satisfaction is our priority, and we are grateful for your continued trust in our office. If you have any future insurance needs, feel free to reach out anytime! - Alison Fourtner - State Farm Insurance Agent, Dallas, TX"
Josie
May 8, 2024
5
out of
5
rating by Josie
"Samantha was great! She reached out to me to help save on my renters insurance. Everything went smoothly with little effort on my part!"
We responded:
"Josie, I'm thrilled to hear that Samantha was able to help you save on your renters insurance with little effort on your part! We're pleased that everything went smoothly for you. If you have any more insurance needs in the future, feel free to reach out to our office. Alison Fourtner - State Farm Insurance Agent, Dallas, TX"
Allison Linder
May 7, 2024
5
out of
5
rating by Allison Linder
"Samantha Gregg was awesome! She respected my communication preference via email when I was too busy to take a phone call—which is rare in today’s world! Then when we were finally able to speak over the phone she was a delight. Very patient and walked me through everything I needed to know. Great at multi-taking because I threw a lot of questions at her while she was also filling out forms. Very personable and nice!"
We responded:
"Allison, I'm thrilled to hear about your positive experience with Samantha! I'm pleased she accommodated your communication preference and provided patient and thorough assistance. We're grateful for your kind words and look forward to assisting you further. Alison Fourtner - State Farm Insurance Agent, Dallas, TX"
Josh Dedmon
May 3, 2024
5
out of
5
rating by Josh Dedmon
"Very fast and easy experience. Samantha Gregg helped with every step of the process!"
We responded:
"Thank you for your 5 star review, Josh! I’m so glad your experience was great & I will share your kind words with Samantha. Please let us know if there’s anything we can do for you. Thank you, Alison"
Fran Lowe
May 1, 2024
5
out of
5
rating by Fran Lowe
"State Farm has a killer agent by the name of Claire. I've been experiencing issues with my rental company incorrectly charging for rental insurance. Claire offered to contact the company, she participated in conference call, sent proof of payment. She got them to remove the charges. She then explained my payment schedule to mitigate any future problems. You truly have an asset in Claire!!!"
We responded:
"Thank you so much, Fran! I am so glad Claire was able to help get everything resolved & I truly appreciate your kind words. I will definitely pass along to her & I feel the same way about her being a huge asset. Please let us know if there is anything we can do for you. Have a wonderful day, Alison"
Zetdra Strange
April 23, 2024
5
out of
5
rating by Zetdra Strange
"Esmeralda was simply amazing. Very informative and a pleasure to speak with. She made me feel very good about my current policy."
We responded:
"Zetdra, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Esmeralda cares a lot about our customers."
Hannah Elliott
April 22, 2024
5
out of
5
rating by Hannah Elliott
"The whole team here is incredible. Alison, Colton, and Mary have all helped me multiple times. Each time, they've been quick to respond and help me get coverage fast. Colton and team have even worked through some tricky coverage issues owning a townhome. There's no other insurance team I'd trust!"
We responded:
"Hannah, thank you for taking the time to leave us a review! Our office's top priority is to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
Jason Hagen
April 17, 2024
5
out of
5
rating by Jason Hagen
"Alison, Gary, and their team are amazing!"
We responded:
"Jason, thank you so much for the positive review! We enjoy working with you and greatly appreciate your business."